Talking to your Loved Ones
Millions of people around the world use iPhone every day to connect with their families, friends and business contacts. These callers include a huge number of visually challenged people as well, who can use the iPhone’s features as effectively as anyone else; in fact even more effectively in some cases. In this session I will try to explain how can you make phone calls while using your iPhone with VoiceOver. With a little practice you will be able to receive and make calls, and will also be able to use other tools such as favorites and contacts.
The Phone App
The phone app is usually located at the bottom left corner of your phone, but it can be moved to any other location just like other apps. When you open this app by double tapping you will find five tabs at the bottom, each performing a different function.

These five tabs are labeled as below:
- Favorites
- Recents
- Contacts
- Keypad
- Voice Mail
When you touch one of these items, you will hear the title of the item plus what number of tab it is. For example, when you touch the first tab it will say “Favorites, tab 1 of 5,” “Keypad tab 4 of 5.” When you open the app it will take you to the tab where you left it last time, and when you touch the tab, it will also tell you which one is selected, so that you know exactly where you are.
Receiving Calls
When a call comes in, VO announces the name or number of the caller. Name will be announced only if the caller is added, with his/her name in your contact list, otherwise only the number will be announced. VO will tell you the caller’s name/number only once, if you miss that, touch the upper middle part of the screen and you will be able to hear it again. If you turn off the ringer by using mute button, then VO will not announce the incoming caller’s ID. If you choose to answer the call, just double tap anywhere on the screen with two fingers and talk to the caller. You can also answer the call with a one finger double tap at the bottom of the screen when you hear “unlock to answer.” You can end the call by a two finger double tap.
If your phone is in sleep mode and a call comes in, the phone will display the lock screen, as you answer the call, the screen will switch to a different display with several button options as shown below.

On the top of this screen, caller’s ID is displayed. Next there are six different buttons, which you can explore by flicking one finger right or left. The label of each button and its function is as follows:
- Mute – Turns on/off phone’s microphone
- Keypad – Displays keypad
- Speaker – Turns speaker on/off
- Add Call – Adds other contacts for conference call
- Hold – Puts the caller on hold
- Contacts – Displays contacts list
At the bottom of this screen you can find the End button, which you can double tap with one finger to end your call, or use a two finger double tap for the same purpose.
Making Calls
There are several methods to make a phone call. If you have not added any numbers to your contacts list, then you have to feed the desired number through keypad. For this purpose you will open the phone app and choose keypad tab by a double tap and a standard dial pad will appear where you can enter the phone number , which will appear on the top of the screen. Before making the call, you can touch this area to listen to the number entered. To make the call you have to hit the call button twice. At the bottom of the keypad there are two additional buttons; on the left of the call button you will find “Save as Contact” and on the right “Delete”. When you feed a phone number, before hitting the call button you can save it to your contacts by using Save As Contact button. When the call is on, the screen will switch to the following display. Here again you can find the dialed number at the top, and at the bottom left there is a button to end the call and on the right there is “Hide Keypad” button. If you double tap on this button it will take you to the display described above, where you can find six button options with different functions.

The second method of making a call is to choose a phone number from your contact list. Again, open the phone app and select contacts tab, contacts will be displayed in alphabetical order. Move your finger from top to bottom or flick right with one finger to explore the contacts list. This may not be practical if you have too many contacts in the list, in such case, it is better to use the search option. Double tap the search area on the top of the contacts screen and the keyboard will appear on the screen. Just enter the first few letters of the contact’s name and the search will start suggesting similar names. Pick the one you need and double tap to open the contact. The other method to search your contacts is to use the Table Index which is a vertical bar located on the right edge of the contacts screen. When you touch this area you will hear “Table Index Adjustable.” Double tap and hold your finger in this area and then drag up or down to move through the list alphabetically, select the alphabet you need and then look for your contact. Once you open a contact you can find lot of information depending upon what you entered earlier. Go through various items by touch of your finger or by flicking right and left. When you find out the desired phone number, double tap to initiate the call.
The next option of making a phone call is to select a contact form your list of Favorites or Recents. You can add some contacts in your Favorites that you call most frequently and call them right from there instead of going to contact list. Similarly, recently incoming and outgoing calls are listed under the Recents tab, you can select the desired number from there as well. In the next post I will explain how can you manage your contacts, favorites and other related things.
Last but not the least is the option to make a call by using voice commands. Just ask SIRI to call the person you want. If you have an older model of iPhone, which does not support SIRI, then press the Home button and hold for a while until you hear a sound and the screen display will change. Say “Call” followed by the name of your contact and the number will be dialed. This option works only for numbers that are available in your contact list. If you have more than one person with the same name in your contacts, it will ask you which one you want to call and then you can choose by voice command. If a contact has more than one phone number, for example, cell, home and work, then the phone will narrate all these options and will ask you which one you want to call. Again you can choose by a voice command.
This is all about making and receiving phone calls, happy calling!